Job Description
Waiter/Waitress
Punakaiki Resort – Jacob’s Grill
Position Title*Food and Beverage Attendant
Objective of position*To prepare dining room for service and to provide professional, efficient, and courteous service to customers.
Report to*Food and Beverage Manager/ Manager on Duty
Relationship with*Staff, Customers
Duties and responsibilities
• Clean designated areas in accordance with procedures, morning/evening routines and hygiene requirements
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items
• Clean and refill condiment sets
• Ensure table decorations are fresh
• Set tables in accordance with agreed standards, ensuring all items are clean, undamaged and in a good state of repair
• Ensure sideboards on stations are adequately stocked with replacement cutlery, linen and any other items required
• Greet customers professionally and show them to their table
• Assist with any special needs of the customer, i.e. children, disabled or elderly patrons
• Assist diners with food and beverage selection by presenting the menu, explaining daily specials, answering food preparation questions and identifying appropriate wines
• Take customer orders in a pleasant and efficient manner
• Ensure orders are given to the appropriate person to execute
• Serve food and beverages in accordance with agreed procedures, but above all in a professional, courteous manner
• Check with customer throughout their meal of any further needs
• Ensure tables are cleared quickly and efficiently and plates and utensils returned to the kitchen area
• Ensure customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures of the establishment
• Answer phone and record bookings for restaurant reservations as required
• Participate in fire or evacuation drills and ensure complete familiarisation with all exits
• Be aware of and continually maintain the highest standards of personal hygiene and dress
• Report any problems with either customers or meals to the Restaurant Manager or Duty Manager
• Adhere to sanitation, safety and alcohol control policies
• Follow instructions from Restaurant Manager or Duty Manager.
Personal attributes
• Excellent customer service
• Good communication skills
• Positive and friendly manner
• Proactive
• Good personal hygiene
• Able to work as part of a team
• Honest and reliable