Night Auditor

Delaware North New Zealand are seeking a Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests, apply today to join our team.

The position is exclusively night shifts – Availability is required to work night shift hours on a rotating roster across Mon – Sun.
At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

Join a global hospitality company
Live and work in beautiful Queenstown, New Zealand
Be part of a professional team, delivering an excellent guest experience
Permanent Full-time: 30 hours per week
Hourly Rate: 27.50 - 27.88 per hour
Access to our Employee Assistance Programme
Training & Development Opportunities

Job Description (Not limited to)
Manage all overnight guest reservations, including walk-ins and enquiries via phone or email
Process payments and charges accurately, including card and cash handling
Respond to guest enquiries, concerns, or complaints with professionalism and empathy
Execute end-of-day procedures in line with company policies and security protocols
Count, balance, and reconcile tills and floats, ensuring accuracy in all cash and card transactions
Maintain financial documentation including stock levels, wastage reports, and transaction logs
Support the Front Office Manager with financial reporting and data entry as required
Conduct scheduled security patrols throughout the property, ensuring guest safety and adherence to noise curfews
Respond to overnight housekeeping and maintenance requests, coordinating with relevant departments
Assist with overnight housekeeping and maintenance requests, van restock, and morning F&B setup as required

Desired Skills for the Role:
Knowledge of property management systems (e.g., Opera, RMS) and financial reconciliation (highly preferred but not mandatory)
Exposure to security procedures and emergency response protocols
Proficient with Microsoft Office
Excellent verbal and written communication