Guest Service Agent
Marsden Lake Resort Cromwell, Otago
Job Description
The role
This is an exciting opportunity to join the Guest Services team at Marsden Lake Resort in Cromwell, Otago!
As a Guest Service Agent, you will be the first point of contact for our guests, delivering exceptional customer service and ensuring their experience with us is truly memorable. This part-time role will see you working closely with Guest Services teams to maintain the highest standards of hospitality.
What you'll be doing
Welcoming guests and managing the check-in and check-out processes
Working predominantly afternoon shifts (2pm - 8pm)
Responding to guest enquiries and resolving any issues in a timely and professional manner
Assisting guests with directions, and recommendations for local attractions and activities
Maintaining accurate guest records and data entry
Promoting and selling the resort's facilities and services to guests
Providing exceptional customer service at all times
Extra hours available in restaurant
What we're looking for
Previous experience in a customer service or hospitality role
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Proficient in using technology and hotel management software
Flexible and adaptable, with the ability to work in a fast-paced environment
A passion for hospitality and delivering exceptional guest experiences
What we offer
At Marsden Lake Resort, we are committed to providing our employees with a supportive and rewarding work environment. You'll have the opportunity to develop your skills and progress your career, with access to ongoing training and development programs. We also offer a range of benefits, including a staff discount on accommodation at any of our properties throughout NZ. This particular role does not have staff accommodation provided.
About us
Marsden Lake Resort is a premier destination in the heart of Central Otago, offering luxury accommodation, award-winning dining, and a range of recreational activities for our guests. We pride ourselves on our warm hospitality and commitment to sustainability. We are dedicated to creating an exceptional experience for all who visit us, and we look forward to welcoming a new hospitality professional
Postcode: 9383 (Cromwell, Otago)
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Marsden Lake Resort
Member since: March 2026
Employer's email matches the lakeresort.co.nz website.
Industry:
Hospitality, Travel & Tourism