Campervan Customer Service / Ops Assistant

UPDATE FRI 7TH NOV - WE ARE STILL LOOKING FOR SOMEONE SO PLEASE APPLY NOW!

EPIC Campers is no ordinary campervan rentals business. We’re small but mighty, with a growing fleet, depots and team in both Auckland and Christchurch.

We're on a missiong to deliver the ultimate 1-2 person NZ campervan experience. With over 250 5-star Google reviews, we’re known for our innovative campervans, smart processes, and exceptional personal service.


THE ROLE

We’re on the hunt for a new all-star Operations Assistant to join our small high performing team in Auckland.


KEY RESPONSIBILITIES

Welcome customers to our depot at pick up, give them a full rundown of the campervan and ensure they’re set for their trip.

Handle drop-offs, meet customers, perform vehicle checks, and update systems like a boss.

Roll up your sleeves to ensure vehicles are cleaned and prepped to EPIC Campers' high standards, with all equipment on board before each hire.

Handle basic customer inquiries via email, Whatsapp, phone.

Perform basic vehicle maintenance, including fluid top-ups, wiper blade replacements and more.

Take care of basic campervan interior fixes such as curtain tracks, drawer catches, or or small parts replacements.

Admin tasks and ad-hoc errands such as taking vehicles to and from suppliers


WHAT YOU'LL BRING

Be an allrounder with a “roll up your sleeves and get-it-done” mentality, able to smash through the priority hands-on work and make it happen.

Stellar communication skills, both written and verbal.

High attention to detail—you love following processes and take pride in a job well done.

Solid DIY skills—You’re handy with common tools and are good at fixing things.

Basic knowledge of vehicle mechanics

A minimum of a year's experience in a dynamic operations or customer facing role (bonus points if it’s in a small business).

A full drivers licence and your own transport to get to and from our depot.

A growth mindset—you’re hungry to learn new skills, constantly improve and take feedback like a champ.

NICE TO HAVE

Experience in camper/car rentals, tourism, hospitality, or travel.

Experience in cleaning / vehicle grooming.

Knowledge of vehicle compliance, servicing and maintenance.

A history of travel or living overseas.

Startup or small business experience.

A love for campervans, road trips, and epic travel adventures.


WHAT WE OFFER AT EPIC CAMPERS

The chance to join a fast-growing, innovative small tourism business with huge career growth potential.

A fun, fast-paced startup culture that’s big on results and low on red tape (no two days are ever the same!).

Generous pay of 27.8 / hour  depending on experience / skills.

An annual performance bonus worth up to 10% of your salary (kicks in after 3 months).

Free campervan rentals during off-peak times.

If this job ad has you pumped, when you apply please send us a short cover letter telling us a bit about yourself and why you’d be a great fit.

**Note: Please don't call us or drop into our depot in person! - Apply online only **