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Reception / Shift Manager

Day Spa and Massage Centre Auckland CBD, Auckland

Job Description

About Us:

We are a high-end wellness salon committed to delivering exceptional services in a welcoming environment for our clients. As a women-owned and operated business, we take pride in offering extensive training and support to our team. We are currently seeking an experienced individual who can hit the ground running and contribute to our dynamic team. The ideal candidate will be able to work independently and possess strong communication skills. We are looking for someone who can start immediately, we have full time and part time opportunities available.

Responsibilities:
As a Front of House / Reception your duties will include:

- Greeting and welcoming clients upon arrival.
- Answering phone and email inquiries.
- Scheduling and rescheduling appointments.
- Updating social media platforms daily.
- Performing general administrative tasks throughout the day.
- Maintaining cleanliness and tidiness of the reception and salon area.
- Providing professional and effective front-line customer service.
- Ensuring smooth day-to-day operations of the salon.
- Addressing and resolving complaints from clients and staff.
- Assisting staff with maintaining tidy and stocked rooms.
- Performing cleaning and laundry tasks.
- Opening and closing the salon, including cashing out staff and finalising end-of-day tasks.
- Responding to guest reviews and inquiries.
- Adhering to company policies and procedures.

Requirements:
We are looking for someone with the following skills and qualities:

- At least 1 year of experience in a customer facing role.
- Excellent communication and customer service skills.
- Professional and polite phone manner.
- Strong time management and organisational skills.
- Attention to detail and accuracy.
- Problem-solving abilities.
- Proficiency in Microsoft Office software.
- Knowledge of social media platforms.
- Ability to work independently and unsupervised.
- Friendly, confident, and energetic personality.
- Well-presented appearance.

Benefits:
Free carpark on site!

How to Apply:
If you meet the above requirements and are interested in joining our team, please send your CV to [email address removed]. Only suitable applicants will be contacted. Thank you.

Postcode: 1011 (Auckland CBD, Auckland)

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Day Spa and Massage Centre

Member since: July 2024

This employer uses a gmail.com email account.

Description:
We are the most luxurious massage establishment in Australasia, located in Eden Terrace near the CBD. Our premise is entirely customised with client utmost satisfaction in mind — our goal is to provide men, women, couples, and those of the LGBTQ+ community with a relaxing experience unlike any other.

Industry:
Administration & Office Support